frontier.dev

Optimized WhatsApp messaging with Smart Service Window

Sequence communications, configure webhooks, and enjoy free messaging within each tracked customer's unique Smart Service Window.

WhatsApp API Challenges

Templates Are Slow

Sending via template is normally more than 3 times slower than direct sending via the API. This delay can significantly impact your customer engagement.

Unknown Timing = High Cost

Lack of clarity on messaging windows leads to inefficient use of free messages. With better timing, you can send more messages without incurring additional costs.

Missed Opportunities to Engage

Failing to reach customers at the right time leads to lost revenue. Optimal engagement timing is crucial for successful conversions.

Window Complexity

WABA Customer Service Windows vary based on message type, and new ones are constantly being released. Staying on top of these changes can be challenging.

Key Benefits of Smart Service Window

Free Messaging

Send messages at no cost within each tracked customer's Smart Service Window

Faster Delivery

Messages are delivered more quickly during the Smart Service Window

Increased Flexibility

Customize messaging rules for each tracked customer's Smart Service Window

Sequenced Communications

Automate message sequences based on closing Smart Service Window

Improved Analytics

Track performance metrics for each customer's Smart Service Window

Webhook Triggers

Configure actions based on specific times in the Smart Service Window

How Smart Service Window Works

  1. 1

    Track Customers

    Add customers to your tracked list to enable Smart Service Window

  2. 2

    On-demand Window Status

    Assess customer status in real-time and refine your response strategy according to their service window

  3. 3

    Define Messaging Rules

    Establish custom rules for messaging within and outside the Smart Service Window

  4. 4

    Configure Webhooks

    Set up webhook triggers for specific times, like 5 minutes before Smart Service Window close

  5. 5

    Sequence Communications

    Create automated message sequences based on the closing Smart Service Window

  6. 6

    Monitor Analytics

    Track message delivery times, response rates, and customer engagement

  7. 7

    Optimize Message Delivery

    Fine-tune when to deliver messages within the customer's Smart Service Window for maximum impact

API Integration

Initiate/Update Customer Smart Service Window API Example


POST /v1/customers/{customer_id}/smart-service-window
{
  "timezone": "America/New_York",
  "hours": [
    { "day": "monday", "start": "09:00", "end": "17:00" },
    { "day": "tuesday", "start": "09:00", "end": "17:00" },
    { "day": "wednesday", "start": "09:00", "end": "17:00" },
    { "day": "thursday", "start": "09:00", "end": "17:00" },
    { "day": "friday", "start": "09:00", "end": "17:00" }
  ]
}

// Response
{
  "status": "success",
  "message": "Smart Service Window initiated/updated successfully for customer"
}

Simple Pricing Based on Tracked Customers

Starter

Free

Up to 250 tracked customers

  • All core features
  • Basic analytics
  • Community support
  • 1 x window triggered webhook

Growth

$199/month

Up to 2,500 tracked customers

  • All Starter features
  • Advanced analytics
  • Priority support
  • Unlimited webhooks
  • Custom message sequences

Enterprise

Custom

Unlimited tracked customers

  • All Growth features
  • Dedicated account manager
  • 24/7 phone support
  • Custom integrations
  • Advanced API access

Ready to Optimize Your Customer Messaging?

Join businesses already leveraging Smart Service Window with frontier.dev